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If you have feedback for TechNet Subscriber Support, to learn more. Mark the replies as answers if they helped. Get-PowerShellVirtualDirectory | Select Server,InternalURL,ExternalURLĪny detailed error information will be useful to us to solve your problem. Get-ActiveSyncVirtualDirectory | Select Server,InternalURL,ExternalURL Get-ECPVirtualDirectory | Select Server,InternalURL,ExternalURL Get-OWAVirtualDirectory | Select Server,InternalURL,ExternalURL Get-ClientAccessServer | Select Name,AutoDiscoverServiceInternalUri Get-WebServicesVirtualDirectory | Select Server,InternalURL,ExternalURL We will configure your Google Workspace (formerly G Suite) for business gmail via IMAP as it provides better functionality than POP. Step 1 Open your Microsoft Outlook 2013 Click on the File menu in top left hand corner as shown in the screenshot. Get-OABVirtualDirectory | Select Server,InternalURL,ExternalURL Use your Google Workspace (formerly G Suite) Gmail on your MS Outlook 2013. Get-MAPIVirtualDirectory | Select Server,InternalURL,ExternalURL We can also check Exchange services settings by commands below, make sure their hostnames are valid in DNS and certificate: Get-OutlookAnywhere | Select Server,InternalHostName,ExternalHostName If issue occurs from internal, we can run Get-ClientAccessServer | fl auto* to check AutoDiscoverServiceInternalUri and AutoDiscoverSiteScope. If users use Exchange type to log in outlook from external, and issue arises, make sure your server have be published, then useĮXRCA to check the Autodiscover connection and outlook connectivity. Get-PopSettings | fl *binding*,*setting* Get-IMAPSettings | fl *binding*,*setting* 3. If users use POP/IMAP to log in outlook, please use commands below to check your Exchange settings, we should also make sure POP and IMAP services are running. If cannot lot in OWA, try to create a new mailbox and log in. If you have another account set up in Outlook, launch the app then click File Account Settings and select Manage Profile from the drop-down In the new window, click Email Accounts This action will open a new window called Account Settings. If users can log in OWA, it means mailboxes is no problem. This issue occur on internal or external? Suggestions: 1. What error message users get when configure profile. What type of email account are you trying to configure in Outlook (IMAP, POP or Exchange)? 4. We have some things to confirm with you: 1. From your description, we know you cannot configure profile in outlook.